Return and Refund Policy

Last Updated: August 6, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our return policy carefully to understand what is covered.

1. Returns for Defective or Damaged Products Only

We do not accept returns for change of mind, buyer’s remorse, or incorrect size/model selection. We only accept returns for items that arrive defective, damaged, or incorrect.

• To be eligible for a return, the item must be reported within 14 calendar days of delivery.
• The item must be in its original packaging with all included accessories, manuals, and components.
• Proof of purchase (order number, receipt, or invoice) is required.

2. Damaged or Defective Items on Delivery

Please inspect your order immediately upon delivery. If a product arrives damaged, defective, or not as ordered, you must notify us within 48 hours of delivery. Please retain all original packaging and provide photos or videos of the defect to help us process your claim quickly.

3. Exchanges

Yes, we accept exchanges. If you received a defective or damaged item and would like to exchange it for the exact same model, we will gladly process an exchange for you.

• To initiate an exchange, contact our support team with your order details and photos of the defect.
• Once the defective item is received and inspected, we will ship out your replacement item.

4. Return Shipping & Costs

• Defective / Incorrect Items: If you received a defective, damaged, or incorrect item, we will cover all associated return shipping costs.
• Non-Returnable Items: Because we only accept returns for defective products, standard or non-defective items cannot be mailed back for a refund.

5. Refunds (If Applicable)

If your returned item is inspected and verified to have a manufacturing defect or damage upon arrival, we will process your refund:

• Refunds will be applied to your original method of payment.
• Funds typically clear within 5 to 10 business days, depending on your bank or card issuer’s processing times.

Contact Us

If you have any questions or concerns regarding our Return Policy, please reach out to us at:

• Email: sales@kanzelectronic.com
• Phone: 0581849966
• Business Hours: Monday – Saturday, 9:00 AM – 7:00 PM