Terms Of Service

OVERVIEW

This website is operated by Kanz Electronics. Throughout the site, the terms “we”, “us” and “our” refer to Kanz Electronics. Kanz Electronics offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

RETURNS & REFUND POLICY

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

• Technical Defect Returns: Products can be returned if there is a technical problem.

• Non-Defect Returns: A 20% restocking fee will be deducted for returns requested without any technical problem in the product.

• Condition Requirements: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

• Exclusions: There must not be any liquid or physical damage for any claim to be honored. You will also need the receipt or proof of purchase.

To initiate a return, please contact Kanz Electronics customer support. Items sent back to us without first requesting a return will not be accepted. Approved returns must be delivered or sent to our physical address: Ras Al Khor, Dubai, UAE.

WARRANTY & SERVICE CENTER CLAIMS

• Service Center Warranty: Product warranty is provided at our designated service center only.

• Customer Responsibility: The customer is responsible for bringing or sending the product to the service center. Transportation and delivery charges are the sole responsibility of the customer for refund or warranty claims.

• Accessories Exclusion: Accessories (cables, chargers, adapters, remote controls, etc.) are not covered under warranty.

DAMAGES, ISSUES & TRANSPORTATION

Please inspect your order upon reception. Contact us immediately within 1 hour of receiving if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Kanz Electronics will not be held responsible for any reporting of defects or issues made after 1 hour of receiving the delivery.

• Kanz Electronics is not responsible for any damages incurred during transportation. Customers must contact the courier company directly for shipping damage claims.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty or grooming products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to reach out directly to Kanz Electronics customer support via phone or email to evaluate your request.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact Kanz Electronics support.

CONTACT INFORMATION

Questions about the Terms of Service, returns, or warranty claims should be sent to us at:

• Phone: 0581849966

• General Inquiries: info@kanzelectronic.com

• Sales & Orders: sales@kanzelectronic.com

• Address: Ras Al Khor, Dubai, UAE