Privacy Policy

OVERVIEW

This Privacy Policy describes how kanzelectronic.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

CONTACT INFORMATION

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us using the details below:

• Phone: 0581849966
• General Support: info@kanzelectronic.com
• Sales Inquiries: sales@kanzelectronic.com
• Address: Ras Al Khor, Dubai, United Arab Emirates

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”. See the list below for more details about what Personal Information we collect and why.

1. Device Information

• Purpose of Collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our website layout and experience.
• Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for Business Purpose: Shared with our e-commerce site hosting, analytics, and infrastructure processors.
• Personal Information Collected: Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the Site.

2. Order Information

• Purpose of Collection: To fulfill our contract by providing products/services, processing payment information, arranging shipping/delivery, issuing invoices and order confirmations, communicating with you, screening orders for fraud or potential risk, and providing marketing or promotional updates aligned with your preferences.
• Source of Collection: Collected directly from you during checkout or inquiry.
• Disclosure for Business Purpose: Shared with logistics and courier services, payment gateway providers, and operational management apps.
• Personal Information Collected: Name, billing address, shipping address, payment details, email address, and phone number.

3. Customer Support Information

• Purpose of Collection: To provide timely and accurate customer support, process exchange/return requests, and handle warranty inquiries.
• Source of Collection: Collected directly from you via phone, email, or messaging channels.
• Disclosure for Business Purpose: Shared with internal customer support teams and relevant service center representatives.
• Personal Information Collected: Name, phone number, email address, order ID, physical address, and detailed product issue notes.

MINORS

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with trusted third-party service providers to help us deliver our services and fulfill our contracts with you, as described above. For example:

• We share details with delivery and courier companies to ensure accurate order fulfillment across the UAE.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING & MARKETING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

• We use tools like Google Analytics to help us understand how our customers interact with the Site. You can learn more about how Google uses your data here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners through cookies or similar tracking technologies.

For more information about how targeted advertising works, visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Opting Out of Targeted Advertising:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• Digital Advertising Alliance Portal: https://optout.aboutads.info/

USING PERSONAL INFORMATION

We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and exclusive offers.

DATA RETENTION

When you place an order through the Site, we will retain your Personal Information for our administrative, accounting, and legal records unless and until you ask us to erase this information.

COOKIES

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and content cookies to enhance your browsing experience, remember your preferences, and analyze web traffic.

Managing & Controlling Cookies

Most web browsers automatically accept cookies, but you can manage or block cookies through your browser settings (usually located in the “Tools” or “Preferences” menu). For details on modifying browser settings or blocking cookies, visit www.allaboutcookies.org.

Note: Removing or blocking cookies may negatively impact your browsing experience and limit access to certain features on our website.

DO NOT TRACK

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted directly on this page with an updated revision date.